Terms of Service
Price
Each price indication refers to Swedish kronor and includes VAT. For deliveries outside the EU, any customs fees may apply, which will be paid by you.
We reserve the possibility for typographical errors such as Prices, product information, specification, or other errors on the website. In case of any inaccuracies we reserve the right to correct these retrospectively. We also reserve the right to cancel incorrect orders and reserve us for any final sale.
If you are under 18 years of age, you need parental permission to shop with us.
For information on shipping rates, see below under "Shipping and shipping conditions".
Our payment solutions are offered in cooperation with Klarna. You can pay by direct payment, credit card or by invoice. The expiration time of the invoice is 14 days and you receive the invoice directly from Klarna. You can read more about the payment methods and terms of the clarifications at the following link terms and conditions Klarna Checkout.
You always get a delivery note along with your order.
Shipping Terms
The goods are sent from us within 2-4 business days after confirmed order. The goods are sent by Postnord Logistics. Delivery time for UK is estimated 4-5 business days after from shipping date.
- Covid-19 can cause delays and extend delivery times
- Delivery time is calculated business days from leaving sender to arrival at service point
- Day of shipment is not included in delivery time
- Estimated delivery time is calculated for larger cities and cannot be guaranteed
- You represent the shipping cost, which is automatically calculated and approved by you before an order can be confirmed.
- You have the right to cancel the purchase free of charge in case of material delay (unless new delivery time is agreed).
- We are responsible for goods that are damaged or lost during transportation to you. If the item is damaged or lost, it is your responsibility to inform our customer service at info@peptonicmedical.se As soon as you discover this. You are responsible for goods that are damaged or lost during transportation when returned to us.
Unclaimed Package
For unclaimed Packages We reserve the right to charge 250 KR to cover the administration of this and return shipping. The item is at the Post office in [14 days] before it is returned to us.
For uncollected packages containing non-prescription medicines, the following applies: According to the Medical Products Agency's regulations, returned medicinal products may not be resold or redispatched. Medicines that come in return, or are not collected from agents, must be destroyed by law. We charge you for the cost of medicines in an uncollected or returned package.
Right of withdrawal and return of orphaned medicines
Medicines and hygiene items are excluded from the right of withdrawal by law and therefore cannot be returned. If a medicine is returned, it will be destroyed and charged. The same applies to medicines in uncollected packages that are automatically returned to us, as well as packages with incomplete address that are returned because of this. For more information, contact us at our customer service at info@peptonicmedical.se.
Submit your leftover medicines to us for safe destruction. The returned medicinal products are transported to approved incineration plants where they are burned at a high temperature so that the medicinal products are completely destroyed. The item may weigh up to a maximum of 2 kg. Please note that money is not credited for returned medicines. Return Address:
Peptonic Medical AB
Gustav Lund Road 143
167 51 BROMMA
Complaint
You have the right to make a complaint in an ordered product within a reasonable time after you discover or remove the error. In case of any errors, please contact our Customer Support team at info@peptonicmedical.se. Always enter the order number in connection with the complaint. It is also important that you provide as detailed a description as possible of the error. Then the item should be sent to:
Peptonic Medical AB
Gustav Lund Road 143
167 51 BROMMA
Once we have obtained the product we examine it and the Reklamerade error. If the complaint is accepted, we will respond to your shipping costs and any other costs incurred in connection with the complaint. Even if we accept a complaint, you are always obligated to limit your costs as a result of the complaint. It is therefore only justifiable costs that are reimbursed.
Personal data
In connection with your order and/or account registration, you agree that we store and use your information in our business to complete and provide the service you would expect from us. ALL personal Data processing takes place in accordance with the Data Ordinance.
The information you provide about yourself is used by Peptonic Medical AB and our partners for payment and delivery. We guarantee that no information about you will be sold or transferred to any third party. Learn more about how we treat your personal information in our privacy policy.
Cookies
To be able to shop at our webshop requires consent to cookies. A cookie is a small text file that is stored on your computer and contains information. We use Cookies to improve our website for our customers, for example to be able to customise the website for your wishes and choices. A permanent cookie remains on the visitor's computer for a maximum of 12 months. Cookies are used solely to improve your experience on our website, not to store personal data. You can easily delete cookies from your computer or mobile device via the browser.
Order confirmation and transfer of risk
Once we have received your order, we will send you a confirmation email. Successful order means that you agree to our terms of purchase and agree that the name and personal or corporate registration number is registered in our customer register. The purchase agreement will only be reached when we confirm the order by sending a confirmation to the email address you provided. If you wish to cancel or change any of your orders, you are welcome to contact our customer service at info@peptonicmedical.se As soon as possible.
We reserve the right to correct orders if delivery for any reason cannot be made, and if you have made multiple orders, we reserve the right to merge your orders and deliver them in one package. You will be the owner of the goods you ordered only after they have been delivered to you and we have received the full payment for the goods. Once the goods have been delivered to you, the responsibility for their loss or destruction is transferred to you.
Copyright
All content on this site, such as text, graphics, logos, images, sound clips, digital downloads and other software, belongs to Peptonic Medical AB and is protected by Swedish and international copyright laws.
Applicable law and jurisdiction
These terms and conditions and your use of the website (as well as any within or utomkontraktuella relationships that may arise in connection therewith) shall be governed by and construed in accordance with Swedish law. Disputes that arise shall be settled by the Swedish courts.
Dispute
If we cannot agree, you who have entered into an agreement with us as a consumer right to report the dispute to the general complaints (ARN). We have a policy to follow the recommendations of ARN. You can contact Arn via their website, www.arn.se, or by sending a letter to ARN at the address:
General complaints
Box 174
101 23 Stockholm